드림스타트 사업의 성과 결졍요인에 관한 연구

Abstract

Dream Start program is an integrated service support program being stipulated as an obligatory duty of the central and local government, which supports health, welfare, protection, education and treatment comprehensively targeting the children of vulnerable social classes and poor families. The objective of this thesis is to find and analyze performance determinants factors of Dream Start program and to suggest future institutional developments of the program. Independent variables for the analysis are consist of organization, finance, manpower and operation factors that are acknowledged to be fit for performance determinants of Dream Start program among social welfare service delivery system factors. Dependent variables are composed of effectiveness of the suppliers and satisfaction of the users. Sub-factors of supplier's effectiveness are defined as business contents of integrated service support set forth by child welfare law and business purpose set forth by the guideline of Dream Start program. Customer satisfaction index which is standardized for the measurements of service satisfaction for social welfare facility was utilized as sub-factor of user's satisfaction. For this objective, 940 copies of structured questionnaires were distributed to program suppliers and users of 153 Dream Start program centers nationwide, among which 546 responding copies were recovered. For the statistic analysis of the data collected, SPSS 20.0 statistical software program have been employed. The results of the statistical analysis from the analyses of frequency, validity and reliability test, confidence level, correlation analysis and multiple regression are as follows. Firstly, it is analyzed that appropriation and comprehensiveness of service operation showed a significant positive(+) influence on performance determinant of Dream Start program being recognized by the personnel working at each center. Secondly, it is analyzed that accessibility of an organization, professionalization and appropriation and comprehensiveness of service operation exhibited a significant positive(+) influence on performance determinant of Dream Start program being recognized by the service users. Thirdly, it is revealed that the more young and higher education level , the more was performance determinant based on personal traits variables of the personnel working at the center shown to be negative and in terms of religion, the effectiveness of the program has been shown to be positive among employees to the order of beliefs in Catholic, Buddhism and Christianity. Fourthly, it may be realized that in terms of performance determinant based on personal traits variables of users, the satisfaction level of the group of having benefited from the program for more than 4 years has shown to be significantly high compared with that of other group for 6 months. Based on the results of this empirical study, policy implications can be suggested as follows. Firstly, accessibility being a relatively active performance determinant comparing with other factors claims the importance of an enhanced accessibility that broadly refers to physical, informational, temporal, and psychological accessibility of other linked facility. Secondly, the lack of specialty in service providers could play a role of a contributing factor that prevents Dream Start center from performing governmental service accountability. Thirdly, comprehensiveness in operation factor is required to provide a service to solve an imminent problems according to changing needs of poor families. Fourthly, diversity in operation factor is required to provide a comprehensive service to the extent that other services beyond Dream Start service are no longer needed by instituting an fully integrated case management to the users having complex desires. Finally, together with an institutionalized effort for improving a negative recognition of the employees that is represented by performance determinant being recognized by each personal traits, careful consideration shall be given so that intermediate drop-out children would be avoided as it takes long period of time for ensuring effectiveness of this program.

〔Keywords〕childhood poverty, korean Dream Start program, social welfare service delivery system, service provider effectiveness, user satisfaction.