품질 중심적 리더십이 제반 서비스 품질 성과에 미치는 영향에 관한 연구

Abstract

Demands of Korean language education service are increasing these days due to Korean economic growth, Korean cultural wave and increase number of foreign students in Korea. In response to this circumstance, Korean language education service as a foreign language is necessary to improve educational service quality. But there are insufficient researches about Korean language education service quality. The purpose of this study is to identify the impacts of TQM oriented leadership on service quality and performance for Korean language education institute and also to find out factors for measuring the quality of Korean language education service. In order to find out the factors for measuring the service quality and learner's satisfaction, at first, literature review was conducted on the other education institution's TQM factors and student's satisfaction factors throughout their high school and college year. This research utilizes the surveys through E-mail and mailing questionnaire to directors and administrators of Korean language institutions as well as Korean language teachers. As a result, 126 surveys were used for analyzing through SPSS and AMOS package. As a result of empirical study, major findings are as follows; First, in relation to education service process constructs and the TQM centered leadership, TQM oriented leadership affects to all education service process such as participation of instructor, purpose of education, facility, curriculum, and assessment. Second, as important as its curriculum, the effect of Korean language lecturer is essential for the measuring the education quality among those factors in education process. Third, the facility such as advanced education system and application are also major factors for learner satisfaction. In case of Korean language instructor affects not only education quality but also learner satisfaction. Fourth, there are the casual relationship exists between the education quality which consist of institution's reputation and student's satisfaction. We need to pay attention to the education quality because it influence on the learner's attitude which will lead to the academic achievement. Finally, we need to develop various curriculums to accomplish academic achievements throughout analyze characteristic of their students, because all factors of education process constructs are influencing over the learner satisfaction. The Language education is one of the best tools for informing its nation over the world. Therefore, the man who is in the Korean-language education field should be keep in its mind that they could increase nations’ image and its reputation throughout the teaching Korean language.