知識서비스 종사자의 職務特性과 職務滿足에 관한 硏究

Abstract

This study is based on the purpose to reinforce the organization management and internal competitiveness by finding out which factors of job characteristics affect on job satisfaction and individual peculiarities affect on factors of job characteristics, job satisfaction. For the theoretical study on job characteristics, job satisfaction and IT Service, existing references and documents were researched. And for the quantitative research for the positive analysis of the document, the way of questionnaire was conducted. The questionnaire survey data were collected from IT Service employees and finally 153 samples were accepted. The conclusions are as follows; First, among the five selected core factors of job characteristics, which are variety, identity, importance, autonomy and feedback, only the factors of identity and autonomy affected the job satisfaction. Second, individual peculiarities affect on factors of job characteristics. Third, individual peculiarities affect on job satisfaction. Therefore as the conclusion of this study, it's proved that job characteristics partially affect the job satisfaction and individual peculiarities partially affect job characteristics and the job satisfaction. First, discrimination based on general characteristics to be provided under qualified workforce management plan and In charge of personnel management policies for task said there should be subdivided. Second, the members assigned to the task, rather than only a part of from start to finish even a small portion of assets that have the responsibility to work for your business need to feel satisfied and continuing education portion of the work done by extending the responsibilities When they were completed and to give satisfaction to further improve the personnel management policy helps control work is needed. Third, to the ring position, according to the responsibilities of the constraints at least as far as possible given the discretion to mission members to perform the duties of the personnel management policies that enhance job satisfaction is needed.