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HSU Repository 경영대학원 경영학과 1. Thesis

醫療서비스失敗가 回復期待 및 事後行動意圖에 미치는 影響에 대한 硏究

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Alternative Title
顧客特性, 歸因, 不評行動의 調節效果를 中心으로
Author(s)
강상권
Issued Date
2006
Awarded Date
2006-06
Type
Thesis
Keyword
의료서비스; 실패; 회복기대; 사후행동의도; 고객특성; 귀인; 불평행동; 조절효과
URI
http://dspace.hansung.ac.kr/handle/2024.oak/5834
Degree
Doctor
Publisher
한성대학교
Appears in Collections:
경영학과 > 1. Thesis
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